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How to access our advice

During the pandemic we've had to temporally close our advice centres. We are still here for you and you can still access our free and impartial advice in the following ways:

At An Advice Centre

We have advice hubs based in local Citizens Advice, Law Centres and other community settings. Find your nearest Debt Free Advice Centre here.

Call Us

Give us a call on freephone 0800 808 5700, or use our form to request a callback. Our lines are open seven days a week 8am-8pm.

Video Chat With Us

Need to speak to an Advisor face-to-face but can't make it to one of our centres? Use our Video Advice service.

WhatsApp

Can't talk? No problem! Use WhatsApp to drop us a message us on 0800 808 5700.

How we've helped others

Gwen & Vincent's Story

Gwen and Vincent contacted us after receiving a letter of court action. As parents to four children they were claiming Working Tax Credit and Child Tax Credit but they had been overpaid by £8,450.00 due to incorrect information on their initial claim form.

Shamiya’s Story

Shamiya found herself in receipt of a County Court action brought about by her utility company for arrears of over £2,000. The debt had escalated as Shamiya’s utility meter hadn’t been read for some time resulting in an unexpected bill that she couldn’t afford to pay.

Jasmine's Story

Jasmine came for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold.