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Benefits at Debt Free Advice

As well as awesome colleagues and work that improves the lives of Londoners every day, there are loads of ways we help our colleagues do the best work of their lives. We often review and enhance them, but here’s a brief overview of the benefits we offer right now. If you’d like more information on any of them, just ask!


  • Competitive salary for each role
  • Salary reviewed annually


  • 25 days holiday a year, plus bank holidays - please use them all!
  • This increases to 28 days after two years, 29 days after your third year and rises to a total of 30 days after five complete years!


  • We'll automatically enrol you into our pension scheme with Standard Life
  • We offer a 4% employer pension contribution on top of your salary
  • You'll need to pay 5% too, and you can opt to pay more for the tax benefits!
  • You can opt out if you'd rather not have a pension at all

Health & Wellbeing

  • Generous paid sick leave for both physical & mental health - weeks full, 12 weeks half pay when you've done a year of service
  • Paid time off for medical and dental appointments
  • Contribution towards eye tests and spectacles
  • Our Employee Assistance Programme offers a 24/7 confidential advice line for health, legal & bereavement support


  • Learning budget for books, training courses and conferences
  • Regular knowledge-sharing sessions


  • We're a member of the cycle-to-work scheme
  • Interest free season ticket loans


  • Two days a year to volunteer for a charity of your choice and make difference in the community
  • Paid off for public duties e.g local Councillor or School Govenor


  • Paid maternity, paternity, adoption or shared parental leave
  • Up to two days paid time off for domestic emergencies
  • Paid compassionate leave

Vacancies at Debt Free Advice

Toynbee Hall is the lead partner of Debt Free Advice, and the employer for these current vacancies:

Technical Supervisor

Reports to: Quality Assurance Manager
Salary: £33,000 per annum
Working Hours: 35 hours per week (occasional evenings/ weekends)
Hybrid working – 2 days from office – TBC
Location: Multiple sites across London
Closing date for applications: Monday, 9th October (3:00pm)

Customer Care Representative

Reports to: Customer Care Manager
Salary: £28,350 per annum
Working Hours: 35 hours per week (Full time) Hybrid working 2 days in the office (Work
pattern TBC)
Shift Rota covering Monday to Sunday (No Bank Holidays)
Rota shift based on 8am-4pm and 12pm-8pm (subject to change)
Working 1 in 3 weekends a month (subject to change)
Location: 28 Commercial Street, London E1 6LS
Contract: Permanent
Closing date for applications: Friday, 29th September 2023 (3:00pm)

Data Insights Manager

Reporting to: Head of Impact and Strategy
Salary grade: £38,000
Working hours: Full time - 35 hours per week
Location: Hybrid, 28 Commercial Street London, E1 6LS
Contract: Permanent 
Closing date for applications: Wednesday, 11th October 2023 (3:00pm)

Vacancies with our partners