Home
current page Shamiya’s Story

Shamiya’s Story

Published on 16 April 2019

Anonymous

Shamiya's Utility Debt

I was trying to sort it out but I was just getting nowhere

Shamiya found herself in receipt of a County Court action brought about by her utility company for arrears of over £2,000. The debt had escalated as Shamiya’s utility meter hadn’t been read for some time resulting in an unexpected bill that she couldn’t afford to pay. She contacted the utility company to try and resolve the issue but the dispute rumbled on without a resolution until she received the summons to appear in court.

Shamiya contacted us and met with one of our support workers. After a brief assessment we were able to challenge the action of the utility company and as a result of our intervention we secured a reduction in the original charge from £2,000 to £800. We also came to an agreement to pay back the rest of the debt in an affordable monthly sum which enabled Shamiya to clear her debt over a fixed period of time.

Get advice

Find your nearest advice centre

Barking Learning Centre

Barking Learning Centre

2 Town Square

London

IG11 7NB

T: 0800 808 5700

Monday: 09.30 - 17.00
Tuesday: 09.30 - 17.00
Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
Friday: 09.30 - 17.00

Citizens Advice Brent

Citizens Advice Brent

270-272 High Road

London

NW10 2EY

T: 020 8438 1249

Monday: 10.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday: 10.00 - 16.00
Thursday: 10.00 - 16.00
Friday: 10.00 - 16.00

Citizens Advice Bromley

Citizens Advice Bromley

4 South St

Bromley

BR1 1RH

T: 0800 808 5700

Monday: 09:00 - 17.00
Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00

Citizens Advice Hammersmith and Fulham

Citizens Advice Hammersmith and Fulham

Avonmore Library

7 North End Crescent

London

W14 8TG

T: 0800 808 5700

Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00

South West London Law Centres - Croydon Office

South West London Law Centres - Croydon Office

Unit 41/42 Keeley Road

Centrale Shopping Centre

Croydon

CR0 1TF

T: 020 8667 9252

Monday: 09.30-17.00
Tuesday: 09.30-17.00
Wednesday: 09.30-17.00
Thursday: 09.30-17.00
Friday: 09.30-17.00

Citizens Advice Waltham Forest

Citizens Advice Waltham Forest

220 Hoe Street

London

E17 3AY

T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.

Mary Ward Legal Centre

Mary Ward Legal Centre

10 Great Turnstile

Camden

London

WC1V 7JU

T: 0800 808 5700

*no drop ins available*
Monday: 09:30 -17:30
Tuesday: 09:30 -17:30
Wednesday: 09:30 -17:30
Thursday: 09:30 -17:30
Friday: 09:30 -17:30

Citizens Advice Southwark

Citizens Advice Southwark

97 Peckham High Street

London

SE15 5RS

T: 0800 808 5700

Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00

Nucleus

Nucleus

298 Old Brompton Road

London

SW5 9JF

T: 0800 808 5700

Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00

Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM

Citizens Advice Sutton

Citizens Advice Sutton

68 Parkgate Road

Wallington

SM6 0AH

T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: 09.00 - 17.00

Toynbee Hall

Toynbee Hall

28 Commercial Street

London

E1 6LS

T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Citizens Advice Islington

Citizens Advice Islington

222 Upper Street

London

N1 1XR

T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
-
If you live or work in Islington, please call our debt line on 020 3745 8921.

Nucleus at the Lido Centre

Nucleus at the Lido Centre

63 Mattock Lane

London

W13 9LA

T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM

Citizens Advice Southwark

Citizens Advice Southwark

6 – 8 WESTMORELAND ROAD

Walworth

SE17 2AY

T: 0800 808 5700

Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00

Citizens Advice Sutton

Citizens Advice Sutton

Civic Offices

St Nicholas Way

Sutton

SM1 1EA

T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: Closed

Ingeus Hackney

Ingeus Hackney

Canal Place, 2 Sheep Lane

London

E8 4QS

T:

Ingeus Islington

Ingeus Islington

59 Old Street

London

EC1V 9HX

T:

Ingeus Haringey

Ingeus Haringey

GF Suite Unit 1 & 1st Floor Suites, 2E-H Berol House, 25 Ashley Road

London

N17 9LJ

T:

Ingeus Tower Hamlets

Ingeus Tower Hamlets

66-68 East Smithfield

London

E1W 1AW

T:

Ingeus Kensington

Ingeus Kensington

1st Floor, Scale Space, Imperial College Campus, 58 Wood Lane

London

W12 7RZ

T:

Ingeus Hammersmith

Ingeus Hammersmith

First Floor, The Triangle, Hammersmith Grove

London

W6 0LG

T:

Ingeus Wandsworth

Ingeus Wandsworth

218 Putney Bridge Road

London

SW15 2NA

T:

Ingeus Lambeth

Ingeus Lambeth

Luma, 330 Clapham Road

London

SW9 9AP

T:

Ingeus Lewisham

Ingeus Lewisham

Fifth Floor, The Old Town Hall, Catford Road

London

SE6 4RU

T:

Ingeus Ealing

Ingeus Ealing

6th Floor, Ealing Gateway, Ealing Works, 26-30 Uxbridge Road

London

W5 2AU

T:

Ingeus Hounslow

Ingeus Hounslow

Ashley House, High St, Hounslow

London

TW3 1NH

T:

Ingeus Harrow

Ingeus Harrow

1st Floor, Hygeia Building, 66-68 College Road, Harrow

London

HA1 1BE

T:

Ingeus Barnet

Ingeus Barnet

Barnet Council Offices, 8th Floor, 2 Bristol Ave, Colindale

London

NW9 4EW

T:

Ingeus Brent

Ingeus Brent

3rd & 4th floor, Archview House, 16 First Way, Wembley Park

London

HA9 0AF

T:

Clapham Park Project

Clapham Park Project

Clapham Park Project, 1-4 Brixton Hill Place

London

SW2 1HJ

T:

Brickworks Community Centre

Brickworks Community Centre

Brickworks Community Centre, Hanley Crouch Community Association, 42 Crouch Hill

London

N4 4BY

T:

Mary Ward Legal Centre

Mary Ward Legal Centre

275-285 High Street

Queensway House

Stratford

E15 2TF

T: 020 7831 7079

Citizens Advice Croydon

Citizens Advice Croydon

St Alban’s Advice Hub

1 Whitehorse Lane

London

SE25 6RD

T:

Every Thursday 11:00 - 13:00

Citizens Advice Croydon North East

Citizens Advice Croydon North East

Community Hub

81Brigstock Road

Croydon

CR7 7JH

T:

Every 2nd and 4th Monday 10:00 - 13:00

Citizens Advice Haringey

Citizens Advice Haringey

20E Waltheof Gardens

London

N17 7DN

T:

Monday to Friday 09:00 - 16:00

Citizens Advice Harrow

Citizens Advice Harrow

4 Gayton Road

Harrow

HA1 2FB

T:

Monday to Friday 09:00-16:00

Citizens Advice Havering

Citizens Advice Havering

Romford Central Library

1st floor, St Edward Way

Romford

RM1 3AR

T:

Monday to Friday 09:00-16:00

Citizens Advice Wandsworth

Citizens Advice Wandsworth

Battersea Library

265 Lavender Hill

London

SW11 1JB

T:

Monday to Friday 09:00-16:00

Andover Estates

Andover Estates

Finsbury Park

London

N7 7RY

T:

Ardleigh Green Family Centre

Ardleigh Green Family Centre

165 Ardleigh Grn Road

Hornchurch

RM11 2LF

T:

Battersea Library

Battersea Library

265 Lavender Hill

London

SW11 1JB

T:

Bolney Meadow Community Centre

Bolney Meadow Community Centre

31 Bolney Street

London

SW8 1EZ

T:

Bower Park Academy

Bower Park Academy

Havering Road

Romford

RM1 4YY

T:

Brittons Academy

Brittons Academy

Ford Ln

Havering

RM13 7BB

T:

Chalkhill Community Centre

Chalkhill Community Centre

13 Chalkhill Rd

London

HA9 9FX

T:

Leemore Community Hub

Leemore Community Hub

33 Clarendon Rise

London

SE13 5ES

T:

Dagenham Library

Dagenham Library

1 Church Elm Ln

Dagenham

RM10 9QS

T:

Stratford Job Centre

Stratford Job Centre

1 Tramway Ave

London

E15 4PN

T:

Fulham Court Community & Children's Centre

Fulham Court Community & Children's Centre

Tudor Rose Building

Fulham Court

London

SW6 5PG

T:

Isle of Dogs Family Hub

Isle of Dogs Family Hub

Stebondale St

London

E14 3BX

T:

John Smith Family Hub

John Smith Family Hub

90 Stepney Way

London

E1 2EN

T:

Old Oak Community & Children's Centre

Old Oak Community & Children's Centre

Old Oak Centre

76 Braybrook St

London

W12 0AP

T:

Redbridge Library

Redbridge Library

Clements Rd

Ilford

IG1 1EA

T:

Reed

Reed

CFO Activity Hub, Washington BLDG

Deals Gateway

London

SE13 7SE

T:

South Manchester Credit Union

South Manchester Credit Union

187 Fog Ln

Burnage

Manchester

M20 6FJ

T:

St. Martins Community Centre

St. Martins Community Centre

Abbots Park

London

SW2 3QB

T:

Tate Streatham Library

Tate Streatham Library

63 Streatham High Road

London

SW16 1PN

T:

Citizens Advice Brent - Brent Civic Centre

Citizens Advice Brent - Brent Civic Centre

Brent Civic Centre

Enginers Way

Wembley Park

HA90FJ

T:

Citizens Advice Brent - Harlesden Library

Citizens Advice Brent - Harlesden Library

Craven Park Road

Harlesden

London

NW10 8SE

T:

Citizens Advice Brent - Kilburn Hub

Citizens Advice Brent - Kilburn Hub

Hornbill House

2 Rudolph Road

London

NW65GG

T:

Citizens Advice Brent - Willesden Green Library

Citizens Advice Brent - Willesden Green Library

Willesden Green Library

95 High Road

Willesden

NW10 2SF

T:

Citizens Advice Bromley - Anerley Town Hall

Citizens Advice Bromley - Anerley Town Hall

Anerley Town Hall

Anerley Road

London

SE20 8BD

T:

Citizens Advice Bromley - St Paul’s Cray Library & Community Support Centre

Citizens Advice Bromley - St Paul’s Cray Library & Community Support Centre

St Paul’s Cray Library & Community Support Centre

Mickleham Rd

Orpington

BR5 2RW

T:

Citizens Advice Bromley - Oak Community Church

Citizens Advice Bromley - Oak Community Church

Oak Community Church

345 Chipperfield Rd

Orpington

BR5 2LJ

T:

Citizens Advice Bromley - Glades Shopping Centre

Citizens Advice Bromley - Glades Shopping Centre

Glades Shopping Centre

64 High St

Bromley

BR1 1DN

T:

Citizens Advice Croydon - Bernard Weatherill House

Citizens Advice Croydon - Bernard Weatherill House

Bernard Weatherill House

Mint Walk

Croydon

CR0 1EA

T:

Citizens Advice Croydon - Woodlands Family Hub

Citizens Advice Croydon - Woodlands Family Hub

Woodlands Family Hub

Farnborough Avenue

South Croydon

CR2 8HD

T:

Citizens Advice East End

Citizens Advice East End

Citizens Advice East End

300 Mare Street

London

E8 1HE

T:

Citizens Advice Haringey - Citizens Advice Barnet

Citizens Advice Haringey - Citizens Advice Barnet

Citizens Advice Barnet

40-44 Church End

London

NW4 4JT

T:

Citizens Advice Lewisham

Citizens Advice Lewisham

Leemore Community Hub

33 Clarendon Rise

London

SE13 5ES

T:

Citizens Advice Merton & Lambeth

Citizens Advice Merton & Lambeth

326 London Road

Mitcham

CR4 3ND

T:

Citizens Advice Merton & Lambeth - Crown Parade

Citizens Advice Merton & Lambeth - Crown Parade

Crown Parade

7 Crown Lane

Morden

SM4 5DA

T:

Citizens Advice Wandsworth - Roehampton Centre

Citizens Advice Wandsworth - Roehampton Centre

Picasso Building

Mount Clare

Minstead Gardens

SW15 4EE

T:

Citizens Advice Westminster - The Stowe Centre

Citizens Advice Westminster - The Stowe Centre

The Stowe Centre

258 Harrow Rd

London

W2 5ES

T:

Citizens Advice Westminster - Church Street Library

Citizens Advice Westminster - Church Street Library

67 Church St

London

NW8 8EU

T:

Citizens Advice Westminster - Ebury Edge Community Hall

Citizens Advice Westminster - Ebury Edge Community Hall

Ebury Edge

43 Ebury Bridge Rd

London

SW1W 8DX

T:

Nucleus - Bell Farm Christian Centre

Nucleus - Bell Farm Christian Centre

South Road

West Drayton

Middlesex

UB7 9LW

T:

Nucleus - The DASH Hub

Nucleus - The DASH Hub

1 Crown Walk

Chequers Mall

Uxbridge

UB8 1GX

T:

South West London Law Centre - Wandsworth Office

South West London Law Centre - Wandsworth Office

Wandsworth Office

76 Falcon Road

Battersea

SW11 2LR

T:

South West London Law Centre - Merton Office

South West London Law Centre - Merton Office

112 London Road

Morden

Surrey

SM4 5AX

T:

The Forum at Greenwich

The Forum at Greenwich

Trafalgar Rd

London

SE10 9EQ

T:

Barking Learning Centre

Barking Learning Centre

2 Town Square

London

IG11 7NB

T: 0800 808 5700

Monday: 09.30 - 17.00
Tuesday: 09.30 - 17.00
Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
Friday: 09.30 - 17.00

Citizens Advice Brent

Citizens Advice Brent

270-272 High Road

London

NW10 2EY

T: 020 8438 1249

Monday: 10.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday: 10.00 - 16.00
Thursday: 10.00 - 16.00
Friday: 10.00 - 16.00

Citizens Advice Bromley

Citizens Advice Bromley

4 South St

Bromley

BR1 1RH

T: 0800 808 5700

Monday: 09:00 - 17.00
Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00

Citizens Advice Hammersmith and Fulham

Citizens Advice Hammersmith and Fulham

Avonmore Library

7 North End Crescent

London

W14 8TG

T: 0800 808 5700

Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00

South West London Law Centres - Croydon Office

South West London Law Centres - Croydon Office

Unit 41/42 Keeley Road

Centrale Shopping Centre

Croydon

CR0 1TF

T: 020 8667 9252

Monday: 09.30-17.00
Tuesday: 09.30-17.00
Wednesday: 09.30-17.00
Thursday: 09.30-17.00
Friday: 09.30-17.00

Citizens Advice Waltham Forest

Citizens Advice Waltham Forest

220 Hoe Street

London

E17 3AY

T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.

Mary Ward Legal Centre

Mary Ward Legal Centre

10 Great Turnstile

Camden

London

WC1V 7JU

T: 0800 808 5700

*no drop ins available*
Monday: 09:30 -17:30
Tuesday: 09:30 -17:30
Wednesday: 09:30 -17:30
Thursday: 09:30 -17:30
Friday: 09:30 -17:30

Citizens Advice Southwark

Citizens Advice Southwark

97 Peckham High Street

London

SE15 5RS

T: 0800 808 5700

Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00

Nucleus

Nucleus

298 Old Brompton Road

London

SW5 9JF

T: 0800 808 5700

Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00

Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM

Citizens Advice Sutton

Citizens Advice Sutton

68 Parkgate Road

Wallington

SM6 0AH

T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: 09.00 - 17.00