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About us

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Your World Debt Free

A male advisor speaking with a male customer in a room
We are a coalition of charities led by Toynbee Hall and funded by the Money and Pensions Service. We provide free, expert advice to individuals with problem debt.

Our advice is accredited by the Advice Quality Standard (AQS) and we are regulated by the Financial Conduct Authority (FCA). We assure you that you can rely on us for reliable and trustworthy advice.

We're here to help you with any money worries you may have. We'll work together to prioritise your bills and debts, write letters on your behalf, and advocate for you.

Let us help you regain your financial freedom today.

How to reach us

We're here to help you in any way that suits you best and always ready to offer our warm support and guidance.

At An Advice Centre

We have advice hubs based in local Citizens Advice, Law Centres and other community settings. Find your nearest Debt Free Advice Centre here.

Call us

Give us a call on freephone 0800 808 5700, or use our form to request a callback. Our lines are open seven days a week 8am-8pm.

Video Chat With Us

Need to speak to an Advisor face-to-face but can't make it to one of our centres? Use our Video Advice service.


Can't talk? No problem! Use WhatsApp to drop us a message us on 0800 808 5700.

Our Vision and Mission

  • Vision : to remove stigma associated with debt through a truly accessible and a solutions-focused service.
  • Mission : to provide free, expert advice to anyone in financial difficulties.

Our Values

  • Integrity: grounds us in a moral code to deliver high quality advice that meets the needs of our customers.
  • Innovation: ensures we challenge complacency, leading with a ‘solutions focused’ mindset to bring about meaningful change.
  • Empowerment: we empower customers to take control of their personal finances to lead them to a debt free world, while also empowering our colleagues to develop their careers through a high-performance culture.

Our History

We're proud to have supported Londoners with their money worries since 2006.

Our name has changed from Debt Free London to Debt Free Advice, and we now offer our services across the country.

Check out our journey in this video.