Jasmine's Story

"I can now sleep well without worrying about debt"

Jasmine, a widow with long-term health issues, was facing legal action from her landlord over a major works repair debt exceeding £3,000. Solicitors were threatening forfeiture of her leasehold, and she came to us visibly distressed.

How we helped:

Our advisor identified that Jasmine had actually been maintaining her Major Work Repair repayment schedule. More importantly, we discovered she wasn't receiving assistance she was entitled to for service charges as a leaseholder.

We took action by:

• Successfully applying for service charge payment assistance on her behalf
• Challenging the landlord regarding unfair harassment practices
• Presenting evidence that payments had been maintained

The outcome:

The landlord withdrew all legal proceedings. Jasmine was able to keep her home and finally sleep peacefully without the constant worry of debt and losing her property.

If you're facing landlord debt or threats to your tenancy, we can help. Call us free on 0800 808 5700.