Gwen & Vincent's Story

"We were terrified that we could go to prison"

Gwen and Vincent contacted us after receiving a court action letter regarding a tax credit overpayment of £8,450. As parents of four children claiming Working Tax Credit and Child Tax Credit, they were facing legal action over incorrect information on their initial claim form.

They were terrified they could face imprisonment due to their inability to repay the full amount.

How we helped:

Our advisory team assisted Gwen and Vincent by:

• Writing to HMRC to explain their financial circumstances
• Requesting a pause on legal proceedings
• Preparing a detailed financial statement
• Drafting an appeal letter on their behalf
• Proposing an affordable monthly repayment of £23

The outcome:

The proposal was accepted and Gwen and Vincent were very relieved to be able to manage the debt and be free of the worry and uncertainty.

If you're facing benefit overpayments or tax credit issues, we can help. Call us free on 0800 808 5700.