1 in 5
Almost a fifth (19%) of clients seen last year were in debt due to benefit overpayments
Every year, thousands of people in London are paid too much benefit – either because their circumstances have changed, or due to a simple mistake at the benefit office. But repaying this money can be far from easy. That’s why we offer quality, face-to-face advice to help people straighten out their situation – and manage to make their repayments.
We were terrified that we could go to prison
Read Gwen and Vincent's story to see how we helped them.
Debt Free Advice provides free, independent and expert support on all kinds of money worries, including benefit overpayment difficulties.
Our trained and accredited advisors can help you understand why you’ve been overpaid benefit and dispute any unsubstantiated claims. We can liaise between you, the benefit office and HMRC to agree a plan for repayments where necessary. And we can work with you to reduce household spending and other outgoings – and give you financial security in the future.
Get in touch with our team today by calling 0808 164 2480 or filling in our short assessment form.
What to expect
- We’ll use the information you’ve given us on the phone or in your assessment form to establish the nature and urgency of your debt.
- We’ll book you in for a face-to-face appointment at your nearest centre – or a telephone advice session if required – so we can give you a detailed analysis of the help available to you.
- We’ll discuss your options and talk through the pros and cons of each.
- We’ll establish the best possible solution and help you to resolve your debt – whether that’s by means of advocacy, representation or negotiation on your behalf, or by helping you write letters and supporting you throughout the process.
Every year, we help thousands of people to become debt-free.
Debt Free Advice is a partnership of 26 debt charities led by Toynbee Hall, which provides free, trustworthy advice sessions across London. Our service is funded by the Single Finance Guidance Body (previously Money Advice Service) and we’re authorised and regulated by the Financial Conduct Authority.