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Mortgage Difficulties
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Anonymous

Last year we helped
23,626 Londoners with their debt and money problems.
In London – where property prices are amongst the highest in the UK – thousands of homeowners struggle to afford their mortgage payments. That’s why we offer quality, face-to-face advice to stop people falling into arrears – or in extreme cases, losing their homes.
Debt Free Advice provides free, independent and expert support on all kinds of money worries, including mortgage difficulties.
Our trained and accredited advisors can work with you and your lender to assess your options and come up with a suitable repayment plan. We can double-check whether you’re covered by mortgage insurance. And we can help you get on top of your household spending and other outgoings – so you can feel financially secure in your own home in the future.
Get in touch with our team today by calling 0808 164 2480 or filling in our short assessment form.
What to expect
- We’ll use the information you’ve given us on the phone or in your assessment form to establish the nature and urgency of your debt.
- We’ll book you in for a face-to-face appointment at your nearest centre – or a telephone advice session if required – so we can give you a detailed analysis of the help available to you.
- We’ll discuss your options and talk through the pros and cons of each.
- We’ll establish the best possible solution and help you to resolve your debt – whether that’s by means of advocacy, representation or negotiation on your behalf, or by helping you write letters and supporting you throughout the process.
Every year, we help thousands of people to become debt-free.
Debt Free Advice is a partnership of 26 debt charities led by Toynbee Hall, which provides free, trustworthy advice sessions across London. Our service is funded by the Single Finance Guidance Body (previously Money Advice Service) and we’re authorised and regulated by the Financial Conduct Authority.
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Barking Learning Centre
Barking Learning Centre
Monday: 09.30 - 17.00
Tuesday: 09.30 - 17.00
Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
Friday: 09.30 - 17.00
Citizens Advice Brent
Citizens Advice Brent
Monday: 10.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday: 10.00 - 16.00
Thursday: 10.00 - 16.00
Friday: 10.00 - 16.00
Citizens Advice Bromley
Citizens Advice Bromley
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Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00
Citizens Advice Hammersmith and Fulham
Citizens Advice Hammersmith and Fulham
Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
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South West London Law Centres - Croydon Office
South West London Law Centres - Croydon Office
Monday: 09.30-17.00
Tuesday: 09.30-17.00
Wednesday: 09.30-17.00
Thursday: 09.30-17.00
Friday: 09.30-17.00
Citizens Advice Waltham Forest
Citizens Advice Waltham Forest
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.
Mary Ward Legal Centre
Mary Ward Legal Centre
*no drop ins available*
Monday: 09:30 -17:30
Tuesday: 09:30 -17:30
Wednesday: 09:30 -17:30
Thursday: 09:30 -17:30
Friday: 09:30 -17:30
Citizens Advice Southwark
Citizens Advice Southwark
Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00
Nucleus
Nucleus
Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00
Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM
Citizens Advice Sutton
Citizens Advice Sutton
Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: 09.00 - 17.00
Toynbee Hall
Toynbee Hall
Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00
Citizens Advice Islington
Citizens Advice Islington
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
-
If you live or work in Islington, please call our debt line on 020 3745 8921.
Nucleus at the Lido Centre
Nucleus at the Lido Centre
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM
Citizens Advice Southwark
Citizens Advice Southwark
Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00
Citizens Advice Sutton
Citizens Advice Sutton
Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: Closed
Ingeus Haringey
Ingeus Haringey
Ingeus Kensington
Ingeus Kensington
Ingeus Hammersmith
Ingeus Lewisham
Ingeus Ealing
Ingeus Ealing
Ingeus Harrow
Ingeus Harrow
Ingeus Barnet
Ingeus Barnet
Ingeus Brent
Ingeus Brent
Clapham Park Project
Brickworks Community Centre
Brickworks Community Centre
Mary Ward Legal Centre
Mary Ward Legal Centre
Citizens Advice Croydon
Citizens Advice Croydon
Every Thursday 11:00 - 13:00
Citizens Advice Croydon North East
Citizens Advice Croydon North East
Every 2nd and 4th Monday 10:00 - 13:00
Citizens Advice Haringey
Citizens Advice Haringey
Monday to Friday 09:00 - 16:00
Citizens Advice Harrow
Citizens Advice Havering
Citizens Advice Havering
Monday to Friday 09:00-16:00
Citizens Advice Wandsworth
Citizens Advice Wandsworth
Monday to Friday 09:00-16:00
Ardleigh Green Family Centre
Bolney Meadow Community Centre
Chalkhill Community Centre
Fulham Court Community & Children's Centre
Fulham Court Community & Children's Centre
Kensington Chelsea Town Hall
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Old Oak Community & Children's Centre
South Manchester Credit Union
St. Martins Community Centre
Tate Streatham Library
Citizens Advice Brent - Brent Civic Centre
Citizens Advice Brent - Brent Civic Centre
Citizens Advice Brent - Harlesden Library
Citizens Advice Brent - Harlesden Library
Citizens Advice Brent - Kilburn Hub
Citizens Advice Brent - Willesden Green Library
Citizens Advice Brent - Willesden Green Library
Citizens Advice Bromley - Anerley Town Hall
Citizens Advice Bromley - Anerley Town Hall
Citizens Advice Bromley - St Paul’s Cray Library & Community Support Centre
Citizens Advice Bromley - St Paul’s Cray Library & Community Support Centre
Citizens Advice Bromley - Oak Community Church
Citizens Advice Bromley - Oak Community Church
Citizens Advice Bromley - Glades Shopping Centre
Citizens Advice Bromley - Glades Shopping Centre
Citizens Advice Croydon - Bernard Weatherill House
Citizens Advice Croydon - Bernard Weatherill House
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Citizens Advice Croydon - Woodlands Family Hub
Citizens Advice East End
Citizens Advice Lewisham
Citizens Advice Merton & Lambeth
Citizens Advice Merton & Lambeth - Crown Parade
Citizens Advice Merton & Lambeth - Crown Parade
Citizens Advice Wandsworth - Roehampton Centre
Citizens Advice Wandsworth - Roehampton Centre
Citizens Advice Westminster - The Stowe Centre
Citizens Advice Westminster - The Stowe Centre
Citizens Advice Westminster - Church Street Library
Citizens Advice Westminster - Ebury Edge Community Hall
Citizens Advice Westminster - Ebury Edge Community Hall
Nucleus - Bell Farm Christian Centre
Nucleus - The DASH Hub
South West London Law Centre - Wandsworth Office
South West London Law Centre - Wandsworth Office
South West London Law Centre - Merton Office
South West London Law Centre - Merton Office
Barking Learning Centre
Barking Learning Centre
Monday: 09.30 - 17.00
Tuesday: 09.30 - 17.00
Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
Friday: 09.30 - 17.00
Citizens Advice Brent
Citizens Advice Brent
Monday: 10.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday: 10.00 - 16.00
Thursday: 10.00 - 16.00
Friday: 10.00 - 16.00
Citizens Advice Bromley
Citizens Advice Bromley
Monday: 09:00 - 17.00
Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00
Citizens Advice Hammersmith and Fulham
Citizens Advice Hammersmith and Fulham
Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00
South West London Law Centres - Croydon Office
South West London Law Centres - Croydon Office
Monday: 09.30-17.00
Tuesday: 09.30-17.00
Wednesday: 09.30-17.00
Thursday: 09.30-17.00
Friday: 09.30-17.00
Citizens Advice Waltham Forest
Citizens Advice Waltham Forest
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.
Mary Ward Legal Centre
Mary Ward Legal Centre
*no drop ins available*
Monday: 09:30 -17:30
Tuesday: 09:30 -17:30
Wednesday: 09:30 -17:30
Thursday: 09:30 -17:30
Friday: 09:30 -17:30
Citizens Advice Southwark
Citizens Advice Southwark
Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00
Nucleus
Nucleus
Monday: 10:00-16:00
Tuesday: 10:00-16:00
Wednesday: 10:00-16:00
Thursday: 10:00-16:00
Friday: 10:00-16:00
Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM
Citizens Advice Sutton
Citizens Advice Sutton
Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: 09.00 - 17.00
Toynbee Hall
Toynbee Hall
Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00
Citizens Advice Islington
Citizens Advice Islington
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
-
If you live or work in Islington, please call our debt line on 020 3745 8921.
Nucleus at the Lido Centre
Nucleus at the Lido Centre
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM
Citizens Advice Southwark
Citizens Advice Southwark
Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00
Citizens Advice Sutton
Citizens Advice Sutton
Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: Closed
Ingeus Haringey
Ingeus Haringey
Ingeus Kensington
Ingeus Kensington
Ingeus Hammersmith
Ingeus Lewisham
Ingeus Ealing
Ingeus Ealing
Ingeus Harrow
Ingeus Harrow
Ingeus Barnet
Ingeus Barnet
Ingeus Brent
Ingeus Brent
Clapham Park Project
Brickworks Community Centre
Brickworks Community Centre
Mary Ward Legal Centre
Mary Ward Legal Centre
Citizens Advice Croydon
Citizens Advice Croydon
Every Thursday 11:00 - 13:00
Citizens Advice Croydon North East
Citizens Advice Croydon North East
Every 2nd and 4th Monday 10:00 - 13:00
Citizens Advice Haringey
Citizens Advice Haringey
Monday to Friday 09:00 - 16:00
Citizens Advice Harrow
Citizens Advice Havering
Citizens Advice Havering
Monday to Friday 09:00-16:00
Citizens Advice Wandsworth
Citizens Advice Wandsworth
Monday to Friday 09:00-16:00