Senior Debt Adviser

Salary: £36,685 per year
Working hours: Full Time
Location: Walthamstow, Greater London
Contract: 31st March 2026 - with the possibility of extension subject to funding
Application Closing Date: 27 November 2024 at 23:30

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

• Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
• Researching and exploring options and implications so that those accessing our service can make informed decisions
• Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
• Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
• Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

To apply, please complete the attached application form. Please ensure you demonstrate how you meet all essential criteria found in the personal specification, using numbered paragraphs, within the body of your application. Completed application forms can be sent to recruitment@citizensadvicewalthamforest.org.uk before the closing date. Please note we will not be able to consider personal statements or CVs as part of the recruitment process.