Securing three national accolades, Debt Free Advice is recognised for excellence in customer care, innovation, and supporting vulnerable communities.
Debt Free Advice has been recognised at The UK Contact Centre Forum National Awards, held at the Eastside Rooms, Birmingham, winning three prestigious accolades:
🥉 Small Contact Centre of the Year
🥈 Vulnerable Customer Champion – Peter Amoah
🥈 Best Use of Technology
These awards highlight the partnership’s commitment to excellence in customer service, innovation, and supporting vulnerable communities across London.
Driving Innovation and Impact
The Best Use of Technology award recognises the innovative solutions the partnership has implemented to make free, impartial debt advice more accessible, including:
Video Advice Kiosks – Offering private, confidential face-to-face advice in community locations.
FirstSteps with Open Banking integration – Simplifying applications by securely sharing financial data.
MoneyPennie AI – Enhancing operational efficiency and initial client triage with artificial intelligence.
The partnership emphasises that technology supports human advisors rather than replaces them, ensuring personalized care remains at the heart of their services.
We are incredibly proud that our team’s dedication and innovative approach have been recognised on a national stage. These awards celebrate the hard work of our staff and the positive impact our technology is having in helping vulnerable communities access the support they need
These awards reinforce the Debt Free Advice reputation as a national leader in debt advice, combining teamwork, technological innovation, and a commitment to social impact.