Reporting to: Head of Impact and Strategy
Salary grade: £38,000
Working hours: Full time - 35 hours per week
Location: Hybrid, 28 Commercial Street London, E1 6LS
Contract: Permanent
About the organisation
Toynbee Hall is a community organisation that is working to build a fairer and happier East London in partnership with people who live here. Based in the East End of London, we work alongside people who live here, to tackle unfairness and make this a place where everyone has an equal chance to thrive. We take an asset-based approach to our work and believe everyone has something valuable to offer in the fight for a fairer London. What we learn from our work in London we use to influence change across the UK.
Debt Free Advice is London’s free face-to-face debt advice service helping over 21,000 Londoners with their debt and money problems each year. Our trained and accredited advisors are based across 15 partner charities and can help with all types of money worries from rent and council tax arrears to credit card and catalogue debt. We can work with clients to prioritise their bills & debts, helping them to write letters and advocating on their behalf.
The Debt Free Advice partnership is led by Toynbee Hall, the employer for this role, a charity where people come for excellent local services and where they can share ideas and experience, gather information and knowledge that we use together to take action to change lives and eradicate poverty. Our programmes include free advice services, financial inclusion services, wellbeing services, including work with older people and community learning services supporting young people and new migrants.
We try hard to make Toynbee Hall a great place to work – and you would be joining an outstanding, diverse team who have supported each other and shown great innovation and resilience over the past year and for many years before.
We hope you are excited about applying for this role and being part of our team. You can read more about what it is like to work at Toynbee Hall in Our People report
Job Purpose:
- The Data Insights Manager is responsible for leading Toynbee Hall research projects, database management and related production tasks under the supervision of the Head of Impact and Strategy. This includes research administration and project management, research design, data cleaning and quality management, analysis, report writing and presentation. The role is also responsible for assisting with Toynbee Hall’s data protection procedures.
Main Responsibilities:
1. Manage the ongoing development of databases, systems, and CRM to meet the needs of the organisation.
• Ensure the accuracy, integrity and quality of data is always upheld.
• Produce accurate and timely statistical returns upon request.
• Manage the advice services dashboard.
• Develop process improvements and efficiencies.
• Assist with our internal debt advice quality assessment database, ensuring accurate data entry, data quality, and reporting.
• Be aware of and comply on an ongoing basis with the rules and requirements of confidentiality, data protection, data sharing and any other legal/regulatory/risk management frameworks.
2. Contribute to team understanding and use of all systems.
• Provide the senior leaders with accurate data.
• Deliver ad-hoc assistance to resolve technical and useability issues for the team.
• Produce systems guides for users.
3. Work closely with key stakeholders, both internally and externally, to ensure outputs are clear and actionable.
• Highlight and present new trends and changes in an accessible way.
• Analyse and interpret data and communicate it in clear, digestible and useful ways.
• Support the creation of meaningful analysis and compelling communications to support the organisations’ understanding of its clients.
• Think creatively about how to use the data we have, how to collect the data we want, and how best to leverage it in service of our clients and community members.
4. Assist with the management of data protection enquiries and processes across Toynbee Hall.
• Work with the information governance steering group to manage data protection across the organisation.
• Assist with investigating data breaches or security incidents involving personal information, conducting route cause analysis.
5. Manage reporting to funders, and internal stakeholders.
• Ensure reporting is accurate and completed in a timely manner to the highest standards
• Assist with investigating data breaches or security incidents involving personal information, conducting route cause analysis.
• Producing detailed and impactful insight, highlighting key trends, opportunities and risks.
6. Manage yourself
• Work toward an agreed annual work-plan meeting targets and milestones.
• Prioritise and manage your workload.
• Take responsibility for your personal development and seek out opportunities for support and development.
7. Safeguarding and Safety:
• Ensure safe working practices.
• Ensure that safeguarding incidents and accidents/ incidents are reported appropriately.
8. General:
• Engaging with and, where appropriate/agreed, lead relationships with key partners in the sector.
• Contributing to the overall development and implementation of Toynbee Hall’s strategy.
• Building good working relationships across the organisation.
• Representing Toynbee Hall to external audiences.
• Developing an open and ‘critical friend’ dialogue within our programmatic work.
• Undertaking any other appropriate responsibilities that may arise.
We are looking for someone who can demonstrate:
- At least 2 years of insight, research and data understanding experience.
- Keen to complete tasks in an orderly way.
- Excellent communication skills.
- Strong use of Microsoft Excel and other office applications.
- Experience of using pivot tables
- Experience of using databases
- Attention to detail
- Team player
- Ability to work under pressure and meet project deadlines
- Results driven
- Interpersonal skills
- Time management
- Keen to learn
- Proactivity and self-motivation
- Experience of administering a CRM
- Experience of working with dashboards, Tableau, Qlik etc
- Experience of using data analysis tools SPSS etc
Closing date: Sunday, 29th October 2023 (3:00pm)
Please send your completed application form to: application@toynbeehall.org.uk.