Customer Care Representative, 3 days per week (B)

Salary: £28,350 per year (pro rata)
Working hours: Part time 3 days per week, Wednesday, Thursday and Friday 9am – 5pm 
Location: Toynbee Hall Office (in person role)
Reporting to: Customer Care Manager 
Contract: 12 month Fixed Term Contract
Application Closing Date: 9am 2 September 2024

The Customer Care Team at Toynbee Hall are all about making a positive impact. They are the friendly first point of contact for anyone seeking debt advice, ensuring that every client feels supported and heard from the get-go. Think of them as the ultimate multitaskers, handling everything from phone calls and WhatsApp messages to web chats and video calls, all while keeping the vibe upbeat and welcoming.

The Customer Care team plays a crucial role in supporting our  debt advisors. They follow up with clients to rebook appointments, help gather important documents, and manage all inbound and outbound communications.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

1. The Customer Care Representative (Part-Time) is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

1. Client Service Excellence 
2. Initial Assessment Management 
3. Information Management 
4. Document Handling
5. Multi-Channel Communication
6. Referral Coordination
7. Complaint Resolution
8. Performance Targets 
9. Team Collaboration 

Please send your completed application form to: application@toynbeehall.org.uk. Please note: we will not accept CV’s only.

Closing date for applications: 9am Monday 2 September 2024

Please note we are advertising 2 x part time roles for this team. Role A (2 days per week) and Role B (3 days per week). Please clearly state on your application if you would like to be considered for both position’s