Generalist Debt Adviser – Citizens Advice Lewisham

Citizens Advice Lewisham is recruiting a Generalist Debt Adviser to provide free, face-to-face debt advice tailored to people’s individual circumstances.

Salary: £29,000 per annum
Hours: Full-time, 35 hours per week
Location: Hybrid working, home-based with travel across Lewisham required
Employer: Citizens Advice Lewisham

About the role

You will help people understand their options, maximise their income and take steps to address their debts. You will provide ongoing casework and represent clients where necessary, while maintaining accurate records and meeting relevant quality standards.

You will also keep your knowledge of legislation, policies and procedures up to date and undertake continuing professional development.

About you

You will need:

• At least one year’s experience, or equivalent competencies, in providing debt advice within a not-for-profit organisation.
• A valid Money Advice Service accredited qualification in debt advice at level three or above.
• A Citizens Advice Certificate in generalist advice work.
• Experience of delivering high-quality advice, casework and financial capability sessions.
• Strong communication, listening and questioning skills, with a sensitive and non-judgmental approach.
• The ability to manage a caseload, prioritise work and meet deadlines.
• IT and telephone skills, including experience of using an online client management system.

A Certificate in Money Advice Practice (CertMAP) is desirable.

Please read the full job description and person specification for all selection criteria.

How to apply

Visit the application page to download the job description, application form and diversity monitoring form, and submit your application online. Please complete both forms before applying.

Citizens Advice Lewisham values diversity, promotes equality and welcomes applications from suitably skilled candidates from all backgrounds.